Shipping Policy
Thank you for AERX! We are committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy below for important information regarding delivery times, costs, and shipping procedures.
1. Processing Time
- Orders are typically processed within 1-3 business days after receiving payment.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Costs
- Standard Shipping: Estimated delivery within 5-7 business days. Cost: $9.95
- Express Shipping: Estimated delivery within 2-3 business days. Cost: $14.95
Note: Shipping costs are calculated at checkout based on your location and selected method.
3. Shipping Regions
- We currently ship within Australia
- We do not ship internationally at this time
4. Delivery & Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
- You can use the tracking number to monitor your shipment’s progress on the courier’s website.
5. Shipping Delays
- While we strive for timely delivery, delays may occur due to unforeseen circumstances such as weather, carrier issues, or customs procedures.
- We will do our best to keep you informed of any delays.
6. Incorrect or Missing Orders
- If you receive an incorrect or incomplete order, please contact us at aerx.com.au within 7 days of receipt.
- We will work with you to resolve the issue promptly.
7. Shipping Address
- Please ensure that your shipping address is complete and accurate during checkout.
- AERX is not responsible for lost or delayed shipments caused by incorrect addresses.
8. Changes to Shipping Policy
- We reserve the right to modify this shipping policy at any time. Changes will be reflected on this page.
Contact Us
If you have any questions about our shipping policy, please contact us at aerx.com.au